IT support and Maintenance comprises procedures intended to maintain failsafe IT workflows and reduce IT costs. Celestials Technologies IT support and maintenance services are backed with many years of experience.
In help desk and application support and include IT help desk, Network Operations Center (NOC) and software support to guarantee superior user experience and on-the-go improvement of your IT processes.
Celestials Technologies can take care of all your IT infrastructure components – from daily monitoring and management to long-term continuous optimization and evolution. Application support and maintenance services are aimed to ensure that your apps are highly available, reliable and keep up with your ever-evolving business needs.
Maintenence
Infrastructure
Satisfaction
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Communication
Delivery
A user support and maintenance and technical support team. full support of team of software engineers for multi-tier incident resolution pipeline.
SOPs for ticket resolution, and change and incident management and CI/CD flows. and Network maps and Infrastructure improvement plan.
We provide you Knowledge base articles FAQs and user manuals for how to use the product in efficent way and for a long time with proper updates.
We provide you UX testing and monitoring services. We also provide Surveys and user experience studies with CSAT improvement plans based on their results on demand.
We provide you IT development environment benchmarking against PCI DSS, HIPAA, etc. We also provide Compliance gap mitigation plans and full support.
We provide Service level reports and maintenance reports. We also provide Health check reports security assessment reports. Incident reports with root cause analysis.
We are proud to be recognized as a top service provider by these platforms.
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